This document outlines how we collect, use, and share your data when you access our services. It also explains your rights regarding privacy and how relevant laws safeguard you.
We gather personal information to enhance and deliver our services more effectively. By accessing or using our services, you consent to the collection and handling of your data as described in this policy.
Information We Collect
We may gather different types of personal information based on your interaction with our online pharmacy:
- Identifiers such as your name, contact details, and online activity.
- Professional and medical details, such as your healthcare background.
- Demographic data like gender and marital status.
- Health-related information, including medical conditions.
- Online activity data, such as your IP address and how you use our services.
- Location details.
- Media such as photos or videos.
- Any communication you send to us.
In some cases, we may enhance your personal information with data from trusted third parties to verify contact or eligibility details. Information may be provided directly by you or automatically collected during your interaction with our website or services.
How We Collect Information
We collect your information in several ways:
- Directly from you: When you provide information through our services—whether online, by phone, or through other methods—or when you authorize others to share it with us.
- Automatically: We gather data through cookies and tracking tools while you interact with our services.
- From third parties: We may receive information from partners, such as research collaborators or commercial sources that maintain healthcare provider details.
- Digital devices: If you use any health-tracking equipment provided by us, personal data such as heart rate, blood pressure, or weight may be collected and shared automatically.
Aggregated or de-identified data, which no longer identifies you personally, is not covered by this Privacy Policy.
How We Use Your Personal Data
We may use your personal data for several key purposes:
- To provide and improve our services, ensuring smooth access and functionality for registered users.
- To manage your account and process orders for medications and other products you’ve purchased.
- To communicate with you through emails, calls, or messages, keeping you updated on your order status, service changes, or important security updates.
- To share relevant offers, promotions, or updates on products similar to those you’ve purchased, unless you’ve opted out.
- To handle and respond to any requests or inquiries you submit to us.
Disclosure of Your Personal Data
- Business Transactions: In the event that our company undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. This transfer ensures the continuation of services without interruption. Before any data transfer occurs, we will notify you, and your personal information will then be subject to a new privacy policy, if applicable. This allows you to stay informed and make decisions regarding your data accordingly.
- Law Enforcement: There may be instances where we are legally obligated to share your personal data with government agencies, law enforcement, or courts. This is typically in response to valid legal requests, such as subpoenas, court orders, or other legal procedures. We will only provide the necessary information required to comply with these requests, ensuring that your privacy is respected as much as possible.
- Other Legal Requirements: We may also disclose your personal data if we believe, in good faith, that it is necessary for several reasons. This can include complying with legal obligations, protecting the rights and property of the company, investigating or preventing potential wrongdoing within the service, ensuring the personal safety of users or the public, or defending the company against legal claims. Each of these actions is undertaken only when absolutely necessary to protect the integrity of our service and the safety of all parties involved.
Use of Cookies and Similar Technologies
We use cookies and other similar technologies to enhance your experience and collect valuable information about your interactions with our website. By using our services, you consent to the use of these tracking technologies.
Here’s a breakdown of the different types of technologies we use:
- Cookies: These small data files allow us to recognize your browser or device when you return to our site. Cookies help us remember your preferences, track your browsing activity, and improve your overall experience. They can also be placed by third-party services we work with, such as analytics tools, to help us understand how you interact with our website.
- Web Beacons: Also known as clear GIFs or action tags, these are tiny, transparent images embedded in web pages or emails. They help us measure the effectiveness of our communication, such as determining whether an email was opened or if specific elements on a webpage were clicked. Web beacons are useful for analyzing website traffic and improving the functionality of our services.
- Social Media Plugins: These tools enable you to share content from our site easily. When you use these plugins, data may be collected about your interaction with our website, and this information may be shared with the social media platform, even if you’re not logged into their service at the time.
- Other Technologies: We also use technologies like local storage (such as HTML5) and mobile advertising IDs. These operate similarly to cookies and help us gather information about how you use our site or app, offering insights that allow us to continuously enhance our services. Additionally, these tools can store your data on your device to improve website performance and loading times.
You have control over how cookies and other tracking technologies are used on your device. Most browsers provide options to block or delete cookies, and some allow you to manage preferences for different websites. Keep in mind that disabling cookies or other tracking tools may limit certain functionalities of our website, such as saving your preferences or offering personalized content.
Retention of Your Personal Data
We retain your personal data for only as long as necessary to fulfill the purposes described in this Privacy Policy. This includes the time required to provide our services, meet any legal obligations, resolve disputes, and enforce our agreements and policies. We may also need to keep your data to comply with local laws or regulations, ensuring we operate within the legal framework and can handle any issues that may arise regarding your account or transactions.
In addition to personal data, we also retain usage data for internal analysis to improve our services. While this type of data is generally kept for a shorter period, it may be stored longer if needed to enhance security, monitor service performance, or when required by law. By retaining this information, we aim to continuously improve your experience with our service, making sure your data is handled securely and responsibly.
How do we keep your personal information safe?
We take every reasonable precaution to protect your data and handle it securely in line with this policy.
When you share information on our website, we ensure secure transmission by using encryption technology (look for the padlock symbol and “https” in the URL to verify your connection is secure). However, no internet transmission is entirely risk-free, so while we make every effort to safeguard your data, we can’t guarantee complete security during transmission. Any data you send to us is at your own risk.
Once your information reaches us, we implement strict security measures to prevent unauthorized access. All data is stored on secure servers, and if you have a password to access parts of our website, it’s your responsibility to keep it confidential. Please avoid sharing your password with others to help protect your account.
Links to Other Websites
Our service may include links to external websites that are not managed by us. If you choose to click on a third-party link, you will be redirected to that site. We highly recommend that you review the Privacy Policy of each website you visit to understand how your data will be handled.
Please note that we have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party websites or services. It’s important to be cautious when interacting with external sites.
Children
We do not knowingly collect or sell personal information from children, as defined by applicable law, without obtaining parental consent or unless allowed by relevant regulations. If we become aware that we have collected information from a child without proper consent, we will take steps to delete that information promptly.
Your Rights and Choices
Depending on your location, you may have specific rights under privacy laws that allow you to:
- Access your personal information.
- Correct any inaccurate personal data.
- Restrict the collection, use, and sharing of sensitive information.
- Request the deletion of certain personal data.
If you wish to access, update, or delete your personal information, please reach out to us via the contact details provided. We will handle your request in accordance with applicable laws. To protect your privacy, we may need to verify your identity before granting access to your data, and in some cases, this may require additional information, such as government-issued identification.
Our Responsibilities
We are legally obligated to protect the privacy and security of your health information. If a breach occurs that could affect the confidentiality of your data, we will notify you promptly.
We adhere to the privacy practices outlined in this notice and are committed to providing you with a copy of it. Your information will not be used or shared in ways not covered by this notice unless you give us explicit permission. You have the right to change your consent at any time—just let us know in writing if you decide to do so.
Updates to Our Privacy Policy
We may revise this Privacy Policy over time. Any updates will be posted on this page, and if significant, we will notify you via email. We recommend checking this page periodically to stay informed of any changes or modifications to our policy.
Get in Touch
For any questions regarding your privacy or how we handle your personal data, feel free to reach out through our Contact Us page. We’re here to assist you with any concerns or inquiries you may have.